FAQ
1) What is UnitHub?
UnitHub is an easy, safe and conveinient way to market your business and create an online presence without having web design experience or breaking the bank. UnitHub is a comprehensive Website and Marketing program designed to help Direct Selling Business Owners succeed in their business. It's got loads of features including an Easy-to-use customizable website, Contact management, Time management, Storage library for all your website content, Email Marketing, Facebook & Twitter Integration. UnitHub is an easy, safe and convenient way to market your business and create an online presence without having web design experience or breaking the bank.
2) How Does UnitHub work?
UnitHub is completely web based and may be accessed from any computer with Internet access at any time, simply log in to begin. Your website content, contacts, training & sales materials, blog, guestbook etc are stored safely on our servers and is backed up on a regular basis.
3) Do I have to download anything?
Nope, UnitHub is all online. As long as your computer can connect to the Internet, with a browser like Internet Explorer, Firefox, Chrome, or Safari (on a Mac or PC) then it can run UnitHub. All you have to do is log on!
4) Can I use UnitHub offline?
Being that UnitHub is a website management program, an Internet connection is needed at all times while working in your UnitHub account
5) Can I use UnitHub on my phone?
It would be extremely difficult managing a website from a mobile browser but it would be possible to login from a mobile browser and shedule email marketing campaigns to be sent to your contact groups
6) How many computers can I use it on?
As many as you want! Since the program is web-based, it's not tied to a single computer.That means you can use it on any computer--Mac or PC. You can even assign access to others that you may wish to work on your account for you.
7) How much does a UnitHub membership cost?
We offer two amazing packages, the website package for $14.95 per month and the website with email marketing package for $19.95 per month
8) Can I upgrade my membership?
You sure can! You may add or remove the "Email Marketing" feature at any time without affecting any of your website information.
9) Will my information be safe on UnitHub?
We take every precaution to make sure our member information is as safe and secure We take every precaution to make sure our member information is as safe and secure as possible. We have an encrypted network, virus protection, firewalls, and a moat with alligators. We're in the business of helping your business succeed, if we can't keep your information safe, that's not good business, and that's not what we're about. Your personal info, contacts, website content, and storage library are all safe with UnitHub.
10) How do I switch from my current, old software, to UnitHub?
When you sign up for UnitHub we offer free content migration from your previous provider. UnitHub can only transfer content from user managed sites. If your current site is only managed by a full service company and if you do not have admin access we will unfortunately not be able to assist you with your content transfer.
11) How do I Import Contacts from my Address Book?
You can import your contacts directly from any email program or any Microsoft Excel or CSV file.
12) Can I try UnitHub before becoming a member?
Yes, every account gets the first 15 days free. You can upgrade or cancel at any time.
13) Can I customize my personal UnitHub website?
Yes! We've got several themes for you to choose from and you can even create your own theme from your favorite pictures. You can further customize the themes by switching out pictures, fonts, colors and more. We've given you the tools to make your online space fit your personality.
14) Can I use a custom domain name for my UnitHub website?
Yes, if you already own your own domain you can easily direct it to your UnitHub website. If you don't own a domain, you can purchase one through us at a reduced price. What this means is that if you own MarySmith.com you can use that domain to point to your UnitHub site. Your customers and friends will still type in MarySmith.com, but what they'll see is your totally awesome customized UnitHub site!
15) Do you update my website with Company information?
Adding information to your website is your responsibility, However you may want to retain the services of My Signature Sites Inc. and Cathy Koning. They have agreed to offer our clients special pricing. They add current information to your site including new Company challenges and pertinent announcements within one business day. Click here for more information: www.cathykoning.net
16) How do I make sure the program is up to date?
That's our job. You'll never have to worry about downloading or paying for anything other than your monthly account fees. We'll keep the program functioning to it's fullest and we will even periodically introduce new options and features
17) Do I have to pay for any software or inventory updates?
Never. The only charge is your monthly subscription payment. We like to keep things clear and simple. No extra fees here, you can keep your nickels and dimes.
18) Can my assistant login and use my account?
There's no need to share your account login information. Your assistants can have their own login and password. Simply go to the Virtual Assistant area on the My Accounts page and add a Virtual Assistant from there. They'll have their own login and password. The best part? You can selectively give access to only the website feature, marketing, or both.
19) What kind of support do you offer?
Only the most heroic kind of support! We offer help text and videos to guide you through the program, forums and chat applications that let you talk with us at any time, email support, and finally phone support. If you've got a problem or question, we're here to help you find answers. For more information on our support services, visit the support page.
20) Are there any support costs or setup fees?
No. Like we said earlier, you just pay your monthly fee, that’s it.
21) What happens to my data if I choose to cancel my subscription?
Once you leave, you will have the ability to reactivate your account within 90 days without missing a beat. After 90 days we'll scrap your data for security reasons.
22) Are the heroes at UnitHub really heroes?
We think so. We're saving people from tedious, outdated, hard-to-use and unsecure programs. We're making business more convenient, and freeing up some of your time for more important things, like friends and family. Also, we once rescued a kitten stuck in a tree, so that has to count for something.
